If you are having trouble logging in to the AllSafe App, you may need to clear your login cache and reset the authorization.
Please follow the steps below:
- Open the AllSafe App desktop app and click Help > About.
- Click Clear Login Cache. If asked to confirm, click Yes.
- Click Clear Authorization. If asked to confirm, click Yes.
- The app will restart and you should now be able to log in.
- If you use the browser version of the AllSafe App (app.allsafeit.com), you may need to clear your browser cache as well.
- If you are still unable to login after trying the above steps, please email us at helpdesk@allsafeit.com so we can troubleshoot further.
About the AllSafe App
The AllSafe App is your one-stop portal to AllSafe IT. All users can use the AllSafe App to:
- Open a ticket
- Chat with a technician for real-time support
- Request hardware or service (pending approval)
- Check the status of existing tickets
- View the AllSafe IT Knowledge Base
Additionally, depending on access levels, some users can also use the AllSafe App to:
- View and approve tickets and quotes
- View and pay invoices
- View IT strategic plan
- View and download reports on your company’s infrastructure, Microsoft 365 usage, security, compliance, and more
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