As a Managed Service Provider (MSP) with over 30 years of IT experience, we are dedicated to serving our customers with shorter lead times, technology-driven decision-making processes, and empowering our clients to offer customer feedback regarding our technician’s performance. In addition to generating and retaining new business, more importantly, we want to focus on building “Trust” with our existing customer base. We feel that we can accomplish this by being completely transparent in producing real-time reports with accurate information that illustrates what you hired us to do and how we are doing it - whether it be good or bad. Our main objective is to continue to build our relationships by becoming a trusted partner, not just a vendor.
That’s why we are excited to announce that we will now be providing our clients with an Executive Monthly Report. This report will contain data related to the IT services that AllSafe IT has provided you for the previous month (last 30 days). This overview will embody information such as the number of tickets opened and closed last month, the ticket type, unresolved tickets and upcoming projects for your company. In addition to a complete ticket log, we also want to present you with our technician’s production level, customer service feedback and your overall network health. We know that these statistics will provide us the information we need to continue to give you the best service that you deserve.
Our Main Objective
These reports are designed to deliver our customers with the most valuable and digestible information related to the services that we perform. We want these reports to set the tone that we are reliable, invested in our commitment to serving our customers and continuing to keep the partnership healthy for years to come.
Monthly reports will differ from one customer to the next based on our Service Level Agreement (SLA) and we intend to use this agreement as a basis for what to prioritize. Generating concise reports for every individual client whether big or small will be an integral part of the success that comes from this roll out. See below for example of some of the metrics that will be displayed.