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How to Update Your Verizon Privacy Settings

December 7, 2021 /


December 7, 2021

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PRIVACY ALERT:

If you’re a Verizon customer and you DON’T want them gathering data on your browsing history, app activity, location and more, you should change your Verizon privacy settings ASAP.

Verizon recently launched their new Custom Experience Programs which gather information on their users. Verizon says they do this to personalize the experience and “tailor Verizon content to your interests.” The information collected can include:

  • Websites you visit
  • Apps you use on your mobile device
  • Device location information
  • Information about the phone numbers you call or that call you
  • The times and durations of your calls

Screenshot from Verizon Custom Experience Programs FAQs

Screenshot from Verizon Custom Experience Programs FAQs

You’re Already Opted In by Default

If you’re a Verizon consumer or small business customer, there’s a good chance you’re already sharing all of this information with them (unless you’ve manually opted out). It appears that the privacy preferences are automatically set to share information by default. According to the Verizon Custom Experience programs FAQs, “You will be part of the Custom Experience program unless you opt out.”

Here’s How to Opt Out

To opt out of the Verizon Custom Experience Programs:

  1. Log in to your Verizon account and go to the privacy preferences page
  2. Screenshot from Verizon Privacy Preferences page

    Screenshot from Verizon Privacy Preferences page

  3. Under the Custom Experience and/or Custom Experience Plus sections, select Don’t Use and then Save Changes.
  4. To remove all the data that was already collected prior to opting out, click the Manage Settings link under the Custom Experience Plus heading
  5. Select Don't Use to opt out of the Custom Experience Plus program

    Select Don't Use to opt out of the Custom Experience Plus program

  6. Click Reset to reset your web browsing and location data history
  7. If you’re the account owner, you can block enrollment to the Custom Experience programs for all the lines on your account
  8. Select Don't Use to opt out of the Custom Experience Plus program

    Select Don't Use to opt out of the Custom Experience Plus program

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Bones Ijeoma

Author since Nov 11, 2022
Bones Ijeoma is CEO and co-founder of AllSafe IT, and his mission is to make downtime obsolete. Bones received a BS in Computer Engineering from Cal State Long Beach and received an MBA in Entrepreneurship from USC Marshall School of Business. After finishing school and working for companies such as Marriott Hospitality, Dreamworks, and UCLA Medical Center, Bones realized there was a need for small businesses to have access to the same technology solutions that large corporations leverage.
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