If your organization uses MFA, authenticate as usual
Entering your email address for a token
Enter your work email address
Click Get Log In Token
Check your email for your 6-character login token
Enter the token and click Log In
You will only have to do this once. After you have logged into the AllSafe App on your computer, you will not have to login again.
Open a Ticket via the AllSafe App
The AllSafe App is the easiest and quickest way to submit a ticket request. Make sure you’re logged in to the AllSafe App and then follow the steps below.
Click Open a Ticket
Select a support category
Select a request type
Complete the form as accurately and thoroughly as possible
Click Submit
You will have the option to select a date and time to schedule a remote session
The subject line of your email will be the ticket summary. Please try to make it as descriptive but concise as possible (e.g., “Outlook is not responding” and not “Help!”).
Open a Ticket via Phone
AllSafe IT service number is (888) 400-2748.
Please be prepared to provide the following information when you call:
A detailed description of the issue
Any troubleshooting steps you have already attempted
How many people in your organization are experiencing the issue
The asset tag # of the affected system(s)
For all non-emergency issues, we ask that you use the AllSafe App or email to create a ticket. The service number should be prioritized for urgent and emergency tickets.
On the Discussion tab, you will be able to view notes and communications from the assigned technician. You can also enter additional details or send a message to the technician.
The Timeline tab will show a history of all updates to the ticket.
The Details tab will show the ticket’s Contact, History, Classification and Team information.
After Hours Emergency Support
IT problems can happen when you least expect them, so we offer after hours emergency IT support 24 hours a day, 7 days a week for Managed Services clients.
We value your business and every ticket is important to us. However, some tickets are considered a "Priority 1 Emergency" based on the following:
A large group of users or a whole department or the entire company is affected AND
Major business processes are stopped.
If your request qualifies for after hours support based on the above criteria, follow these steps:
Call our Support hotline at (888) 400-2748
Notify the dispatcher that your request is urgent and you require emergency support
A technician will create a ticket and immediately work towards a resolution of your issue
A senior technician will always be on call in case the issue requires escalation.
Do NOT send after hours emergency requests via the AllSafe App or via email. These requests are processed differently and are resolved during our regular business hours.
Printable Guides
CLICK HERE for a PDF guide you can download and print out for easy reference.
CLICK HERE to download our Client Manual for in-depth instructions.
Our Values & Commitments
Our values are deep principles and standards for how we conduct our business. They are more than bullet points, they are what we live by each and every day.
Good Character
Deliver WOW
Pursue Growth
Create Fun
100% Teamwork
WHY TO CHOOSE US
Our Commitment to our Customers
At AllSafe we take pride in the solutions we deliver and we take great pride in helping your business grow and achieve a true competitive advantage.
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