The AllSafe IT Team is excited to have you on board! This guide will show you all you need to know about how to work with us, including:
Make sure to bookmark this page now for future reference.
You can request support three ways:
The AllSafe App is the easiest and quickest way to submit a ticket request. Make sure you’re logged in to the AllSafe App and then follow the steps below.
Email your support request to email@example.com.
The subject line of your email will be the ticket summary. Please try to make it as descriptive but concise as possible (e.g., “Outlook is not responding” and not “Help!”).
AllSafe IT service number is (888) 400-2748.
Please be prepared to provide the following information when you call:
For all non-emergency issues, we ask that you use the AllSafe App or email to create a ticket. The service number should be prioritized for urgent and emergency tickets.
Once you’ve opened a ticket, you can use the AllSafe App to check the status or add an update. Make sure you’re logged in to the AllSafe App and then follow the steps below.
IT problems can happen when you least expect them, so we offer after hours emergency IT support 24 hours a day, 7 days a week for Managed Services clients.
We value your business and every ticket is important to us. However, some tickets are considered a "Priority 1 Emergency" based on the following:
If your request qualifies for after hours support based on the above criteria, follow these steps:
Do NOT send after hours emergency requests via the AllSafe App or via email. These requests are processed differently and are resolved during our regular business hours.
CLICK HERE for a PDF guide you can download and print out for easy reference.
CLICK HERE to download our Client Manual for in-depth instructions.